Enquiry handling for busy UK businesses
NORYQO receives new enquiries, understands what the customer wants, replies, qualifies the lead and follows up — so you don't have to keep checking your inbox.
No card required · 10 handled enquiries included
You were on the job. NORYQO handled the enquiry.
For trades, agencies, property businesses and any small team where enquiries arrive while everyone is busy serving customers.
Every new enquiry lands in one clear list.
Replies use your real business details.
Risk, complaints and price talk come to you.
Pick a business, then switch the handling mode to see what NORYQO sends, holds and hands back to you.
The first reply goes out automatically when it is safe. Everything after that waits for you.
sarah.w@example.co.uk · Leeds LS6
“Water is coming through the kitchen ceiling from the bathroom above. I've turned the stopcock off. Can someone come out today? I'm home all afternoon.”
Yes please, 2pm works. It's the flat above the bakery, buzzer 3.
They just pressed Reply. It landed on this lead, cancelled the pending chase and NORYQO read it. The confirmation is drafted and held for you — later turns always wait in Safe Auto.
Marked Won by you after the job — example value. Won, Lost and value feed your weekly summary — real numbers from your own workspace only.
Hi Sarah,
Thanks for getting in touch — turning the stopcock off was exactly the right thing to do. We can get an engineer to you this afternoon between 2pm and 4pm to trace the leak and make it safe.
Reply to confirm that time works and we'll keep it for you. If anything changes before then, call us and we'll bring it forward.
Best, Tom — Riverbank Plumbing (example)
Sent because it was grounded in your business details, confident, and carried no risk signals. Every decision is written to the audit trail.
Hi Sarah, just checking you saw my earlier message. We can still come between 2pm and 4pm today — just reply to confirm and we'll keep that time for you.
Follow-ups are off until you switch them on. When on: at most two polite chases (24h, then 72h by default), never between 8pm and 8am, and the last one says plainly that you will not chase again. A customer reply cancels them instantly.
Illustrative examples. Names, addresses, messages and values are fictional.
NORYQO handles the repetitive work. You choose whether replies are sent automatically or wait for your approval.
Website forms, forwarded email or your hosted enquiry page — all in one list.
Service, location, timing, urgency and risk are pulled from the customer's message.
A useful first reply uses your services, areas, hours and chosen handling mode.
Missing details are gathered with one clear question at a time.
Quiet leads get up to two polite chases. A customer reply stops them.
Price talk, complaints, emergencies and unknown answers come to you.
Mark Won or Lost, add optional value, and see the result in your weekly summary.
Useful anywhere enquiries arrive faster than someone can answer them properly.
Three steps in your browser. Your website, your email address and the way you work stay exactly as they are.
Sign up, name your business and add the basics NORYQO writes from: what you do, where, and when you are open. About ten minutes.
Stay in Manual and approve every reply, or switch to Safe Auto once you have seen a few drafts you would have sent yourself. Send a safe test enquiry first — it never emails anyone.
Prices in pounds, billed monthly, cancel any time from inside your workspace. Start on the Free plan; paid plans are charged when you subscribe. One enquiry and its full conversation use one handled enquiry from your monthly allowance.
See your own enquiries handled before you pay anything. No card.
For one business with a steady flow of enquiries.
For busier businesses and a small team sharing the enquiries.
Every plan does the same job — paid plans give you a bigger monthly allowance and, on Growth, room for your team. New workflows are included as they are released, at no extra cost on your plan.
Tell us how enquiries reach your business today and we'll tell you honestly whether NORYQO helps. You can also just create a free workspace and look around first.